MIGUEL ANGEL PRODUCTIONS, INC.
UPDATES
HELP CENTER
(UPDATING)
IMPORTANT INFORMATION:
We want to ensure that we provide you with the best possible experience with our services, and to achieve that, we have implemented a new technical support request process. Starting now, we give you the opportunity to create technical support tickets up to 7 days after receiving your photo gallery.
This additional period is designed to allow you to thoroughly review your gallery, and if necessary, inform us of any adjustments you would like to make. However, it is crucial to note that after these 7 days, we will not be able to accept gallery re-editing requests.
We want to offer you the best quality and service, so we encourage you to use this time to review and ensure that your gallery meets all your expectations. If you need any adjustments or modifications, feel free to open a technical support ticket within this period.
Unfortunately, after the initial 7 days following the receipt of your gallery, we cannot guarantee the possibility of re-edits. We appreciate your understanding and cooperation in this process, as it allows us to provide you with a more efficient and personalized service.
We are here to assist you every step of the way, and we hope that this new technical support option enhances your experience with us.
Thank you for trusting in our services.
At our event photography and videography company, we take pride in offering a unique cinematic style that captures the visual essence and storytelling of each special occasion. Our goal is to visually tell captivating stories through carefully selected scenes and thoughtfully chosen music.
It is important to note that in our official final production, we do not include original audio. We believe that carefully selected music can convey emotions and enrich the visual experience of our videos. However, we understand that original audio may hold special value for our clients. Therefore, we offer the option to purchase the RAW content, which includes the original audio, as a separate additional purchase.
We fully respect the post-production style and editing that we have explained above. Our team of experts works diligently to ensure that each video reflects the client’s vision and desires. We appreciate the trust you place in us by choosing us to capture your most important moments, and we strive to exceed your expectations.
We understand that each event is unique, just like each client’s preferences and style. We make sure to closely collaborate with you to understand your specific requirements and expectations. We endeavor to create a final product that authentically tells your story in a memorable way.
We want you to enjoy the experience of reliving your event through our videos. Our cinematic style aims to capture the most significant and exciting moments, creating a visually stunning piece that will stand the test of time. We are committed to quality and excellence in every step of the production process.
We appreciate your trust and value the opportunity to capture your most precious moments. We will always strive to provide exceptional service and a video style that reflects the beauty and emotion of your event.
At our event photography and videography company, we take pride in offering a wide range of services, conducting over 400 productions per year with different concepts and creative approaches. Our goal is to provide a final product of the highest quality that captures the most precious moments of your event.
Given the volume of productions we handle and our dedication to maintaining exceptional quality standards, we commit to delivering the final product within a timeframe of 4 to 8 weeks after the event. However, in many cases, we strive to deliver the photographs well before this deadline.
We understand the importance of quick access to the images and recognize that you want to relive those special moments as soon as possible. Our team works diligently to process and edit the photographs and videos meticulously, highlighting their beauty and capturing the essence of the event.
The 4 to 8-week delivery timeframe allows us to maintain high-quality standards in all our productions. This time provides us with the opportunity to perform careful editing and post-production to ensure that each image and video meets both our expectations and yours.
While our goal is to deliver within this specified timeframe, it is important to note that project complexity, the number of captured images, and other factors may slightly affect delivery times. However, we are committed to maintaining open and transparent communication with you to keep you informed of the progress and any possible delays.
We appreciate your understanding and patience as we work to provide you with an exceptional final product. We strive to exceed your expectations and ensure that each image and video captured during your event is treated with the utmost care and attention.
Thank you for trusting our event photography and videography company. We look forward to delivering a final product that captures the beauty and emotion of your event in a memorable way.
1- The company receives the files at the central office.
2 - The company performs an initial review of the files to rule out technical errors.
3- At this stage, the photos and videos of your event reach the MIGUEL ANGEL PRODUCTIONS editing team and your Tracking Number is created, which will be sent to you by email and from that moment you will begin to see and receive updated information about the process.
4- At this stage the entire process of photo editing, video cutting and colorization begins. It is very important at this stage that you have sent the music you want for your requested video through the tracking system.
5- Once the photo editing process is finished, the company carries out a thorough final review to ensure that the photos meet the quality that our client deserves and they proceed to delivery through the Client Portal.
6- Once the photo editing process is finished, the company carries out a thorough final review to ensure that the photos meet the quality that our client deserves and they proceed to delivery through the Client Portal. When Miguel completes the final cut, the video will be delivered immediately.
7- Once you receive your photo gallery, if your package includes Print products such as album, Acrylic Frame or Printed Photos. You will see in the gallery an option called "Available Credit" and there you will see selections enabled for each product. After the selection is completed, we will design the Album and you will receive a link where you can see your design and approve it. Once approved the album will be ready to pick up at the studio in the next 25 - 35 days.
