MIGUEL ANGEL PRODUCTIONS Protocol Guide

Welcome

Welcome to MIGUEL ANGEL PRODUCTIONS protocol guide. Here we explain step by step how our process works to ensure your experience with us is unforgettable.

Initial Contact

1. Initial Response:
   • When we receive a contact request, we respond quickly to start communication with the client.
2. Initial Consultation:
   • We discuss every important detail with the client to ensure their day is perfect.
   • We go over different packages and help choose the one that best fits their needs.

Proposal and Contract

3. Sending the Proposal:
   • Once the details are defined, we send a contract proposal that includes the client’s name, email, phone number, and event date.
   • Our system creates a unique portal for each client.
4. Review and Signing:
   • The client reviews the proposal and, if they agree, signs the contract.
   • Upon signing the contract and making the initial deposit, the reservation is completed and made official.

Access to the Client Portal

5. Portal Activation:
   • After signing the contract, the client receives a welcome email with instructions to activate their account on the client portal.
   • The client sets their password to access the portal, where they can view their account statement and other relevant information.
6. Information in the Portal:
   • The portal allows the client to see what has been paid, what remains to be paid, and other relevant information about their package.

Ongoing Communication

7. Consultations and Appointments:
   • The client can stay in touch with the company for any needs and request personal appointments at the office if necessary.

Pre-Production Process

8. Consultation Form:
   • Ten days before the event, the client receives a “Wedding Consultation Form” to fill out with the most recent and official information for the event.
   • This form can only be filled out once; the first version is considered official.
9. Final Payment:
   • Fifteen days before the event, the client must make the final payment of the remaining balance.

Final Preparations

10. Confirmation and Tips:
    • One day before the event, we send an email with tips and a message of thanks.

Post-Production

11. Selection Process:
    • After the event, we immediately begin the selection process.
    • The client must send the songs for the videos in the “Wedding Consultation Form”.
12. Thank You:
    • The day after the event, we send an email thanking the client again for allowing us to be part of their special day.
13. Selection Gallery:
    • Seven days after the event, the client receives a gallery with a selection system to choose the photos that will be in their package.
    • The client can select between 300 and 1000 photos, depending on the package contracted.

Editing and Delivery

14. Editing Process:
    • Once the client completes the selection, we start the editing process.
    • We offer a premium service where our team can make the selection for the client.
15. Delivery Notifications:
    • When the photo gallery is ready, the client receives two notification emails.
    • The same goes for the videos: the client receives notifications to know their videos are ready.

Printed Products

16. Photo Selection for Products:
    • If the package includes printed photos or albums, we start the selection process for these products once the gallery is ready.

Continuous Support

17. Tips and Blogs:
    • We send emails with blogs and useful articles for the wedding day.

Gratitude

Thank you for being part of the MIGUEL ANGEL PRODUCTIONS family. We are delighted to serve you and make your special day a memorable experience.

If you need help selecting your photos, please visit this article.

We hope this interactive guide has been helpful. If you have any questions or need further assistance, please do not hesitate to contact us.