MIGUEL ANGEL PRODUCTIONS, INC.

Guide to Creating a Support Ticket on Our Website

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VIDEO TUTORIAL

Step 1: Accessing the Website

  1. Go to the Homepage
    • “To begin, the first thing we need to do is go to our website, or if you have already received the direct link, you can use that as well. Assuming you haven’t received it, the first thing we need to do is go to our website.”
  2. Navigate to the Help Center
    • “Navigate to where it says Help Center. Click on Help Center.”

Step 2: Exploring the Help Center

  1. View Help Articles
    • “Here we will find several sections. Basically, we will see some articles that may be useful.”

Step 3: Creating a Support Ticket

  1. Go to Submit Ticket
    • “To create a ticket, it is as simple as going to Submit Ticket. Click on Submit Ticket.”
  2. Fill Out the Form
    • “Here we enter the details about ourselves and our problem.”
    • “The first thing we do is write our name.”
    • “We write our email.”
    • “We enter the subject of our ticket.”
    • “We describe our problem. The more detailed the explanation of the problem, the better for the support team to understand it.”

Step 4: Verification and Submission

  1. Complete the Verification
    • “Check the reCAPTCHA.”
  2. Submit the Ticket
    • “Click on Submit Ticket.”
    • “In this way, the support ticket submission is complete and the team will start working on it immediately.”

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